Frequently Asked Questions
If you experience technical problems, first read through this FAQ to see if you can find the solution here. If you are unable to solve the problem on your own, contact your local IT support help desk. If you do not have access to such help or if they are unable to assist you, email firstname.lastname@example.org.
1) I heard BSITF II is out. What version should I use?
BSITF II is currently only available in English. Provisions are being made to translate it to the other UN official languages, but it will take several months. Meanwhile, you can continue to use BSITF I from our main web site at dss.un.org. Thank you for your understanding and patience.
2) Who should complete the BSITF I/II and ASITF training courses?
See DSS policy below regarding BSITF and ASITF training courses:
 For the purpose of this policy, 'field location' is any location not designated as an 'H' duty station under the mobility and hardship scheme established by the International Civil Service Commission (ICSC).
3) I am logged in to the DSS website and I accessed the BSITF II from the link on the DSS web home page, but my username and password are not being accepted when I tried to log in to the BSITF II course site.
The DSS Training website is separate from the DSS website. You need to first register with a valid UN official email address and a password of your choice. Please click on 'need help?' icon to read on guide on registration and for enrolling to the BSITF II course. Staff members of the UN common system need to use their official UN email address.
4) Can I register to the DSS Training website to access the BSITF II with my personal email address? It is stated that for new users to register with an 'official email'?
Registration in the DSS Training site accepts any valid email address. Just follow the steps on new user registration as stated in the DSS Training website but please note that UN staff members should use their UN official email address. Consultants and non-UN staff can register using their official email.
5) I have recently completed BSITF I. Should I also take BSITF II?
The new BSITF II replaces the BSITF I. All staff members of the UN common system need to retake BSITF II by 30 June 2012.
6) Does the BSITF II run only in a Windows computer with Internet Explorer web browser? Can I access and take the BSITF II in a Mac computer using Safari web browser?
Yes, the BSITF course site can be accessed using a computer running in any operating system such as Windows XP, Windows 7 or Mac OS. It can be taken with any web browser such as Internet Explorer, Mozilla Firefox, Google Chrome, or Safari that has the Flash plug in.
7) I have completed a module and passed the assessment test, but it is not recorded, and there is no check mark to indicate completed status.
Upon completion of the module assessment test, click on the "Return to the Course" button, on the top, right-hand corner. If you successfully complete the module but do not see the check mark indicating a passing grade, try one of 2 things:
8) I have completed all 7 modules but there was no certificate at the end of the course. Where do I get the certificate?
It is possible that, due to browser caching, the screen does not show the certificate link. Please try one of 2 things:
9) We would like to download the course BSITF II and put it in our shared drive for ease of access. Is this possible?
We are making these files available immediately so your organization will have time to incorporate BSITF II into its LMS. Should you not have a LMS, you may direct your staff to this site. Please contact your Agency Headquarters Security Focal Point (AHQSFP), to access the scorm packages.
10) A UN agency wants to install BSITF II in a local server using the SCORM files. What is the recommended LMS software to be used?
Any LMS that is compatible with SCORM 1.2. DSS uses Moodle as LMS.